Privacy Policy

 

Protecting your privacy is important to FKA Brands Ltd. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the FKA Brands Ltd Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

FKA Brands Ltd collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, promotions, special offers, and other information we think you’d like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products. Moreover, we may collect your billing and shipping information for processing an online purchase.

How we collect personal information

We collect information about you in several ways. For example, we ask for your contact information when you correspond with us or ask to be included in an email mailing list. We collect and store the information you provide in a secure database.

When we disclose personal information

Your personal information may be shared with other FKA Brands Ltd business units. They will protect your personal information in accordance with the FKA Brands Ltd Customer Privacy Policy.

FKA Brands Ltd also works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your refills or replacement products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies.

FKA Brands Ltd will not obtain your consent before disclosing your information to third parties.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information

FKA Brands Ltd places safeguards to protect against the loss, misuse, unauthorized access and alteration of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet.

Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

Access to your personal information

You always have access to the information we have about you. If you would like to review other personal information that FKA Brands Ltd may have about you, email us at privacy@homedics.com.

Collecting other personal information

When you browse the FKA Brands Ltd web site, you are able to do so anonymously. Generally, we don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, the FKA Brands Ltd web site uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our email to you, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

Use of cookies

A cookie is a small text file that is placed on your device containing information about your use of a website.

We use cookies on our website as part of giving visitors the best possible experience. By continuing to visit this site you are agreeing to the use of cookies and similar technologies for the purposes described in this policy.

Cookies are used to store data on your device to manage your shopping basket, also meaning that the basket contents are kept between visits. A number of cookies are used to record technical information necessary for our web servers to work properly. No personally identifiable information is stored in these cookies.

Google Analytics

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the webpage. These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third parties process the information on Google’s behalf.

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

We use cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google’s Ad Settings.

Disabling cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer

http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Google Chrome

https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Mozilla Firefox

http://support.mozilla.org/en-US/kb/Blocking%20cookies

Apple Safari

http://docs.info.apple.com/article.html?artnum=32467

Our company-wide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every FKA Brands Ltd employee. FKA Brands Ltd does not knowingly solicit personal information from children or send them requests for personal information.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The FKA Brands Ltd Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Please contact privacy@homedics.com to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints about privacy.

©2018 FKA Brands Ltd. All Rights Reserved.

Last updated 29 December 2017