FAQs

Here’s everything you need to know about your PLSRx.

If you have any other questions, you can contact our customer service team at support@plsrx.co.uk.

We suggest using a water-based lubricant with your PLSRx, as silicone-based lubricants can damage the surface of the product. We also always recommend doing a patch test prior to use, to make sure the lubricant doesn’t react with your PLSRx.

If your PLSRx is not working please try these steps:

If it’s battery operated:

  1. Try changing the batteries.
  2. Check that they have been inserted in the right way, following the orientation noted inside the battery compartment.
  3. Make sure you have screwed the bottom of the product back into place correctly, to get a good contact with the battery.

If you continue to have problems, we offer a 2-year warranty, so please get in touch for an exchange and/or return.

If it’s rechargeable:

  1. Try charging the battery.
  2. If it still doesn’t work, please check that the USB is correctly plugged into a charger.
  • Also double check that the charging cable has been fully plugged into the product, until you hear it click.

If you continue to have problems, we offer a 2-year warranty, so please get in touch for an exchange and/or return.

Our products are provided with a USB cable, so if you have the correct charging adapter, you may use the USB anywhere.

PLSRx is an Amazon exclusive brand, so you can either search for our brand store on Amazon or you can select your PLSRx you from our collection and we’ll take you to Amazon to purchase.

  1. Always switch off, clean and dry your PLSRx before storage.
  2. If you know your PLSRx won’t be used for an extended period of time, we suggest taking the batteries out of The Classic and The Bullet.
  3. Always avoid leaving the product directly in sunlight or extreme heat.
  4. Finally, we suggest putting your PLSRx into the provided pouch and placing it in a safe, dry and dust-free place.

We’ve created the PLSRx collection for you to have the most discreet, comfortable and enjoyable experience possible. Even on the highest settings, they are under 50 decibels

We are a UK based company with 30 years’ experience in making our customers feel good; from back and foot massagers to the more intimate delights of PLSRx.

We offer 2-year warranty on all PLSRx products. Please see here for full terms and conditions.

Not to worry! We provide all our user manuals in PDF format on our website. You can find them here.

We take testing and compliance very seriously. We have an in-house quality management team to make sure every product meets our PLSRx standard plus, we only use safe and medical-grade silicone.

You’ll be happy to know that all our PLSRx come in a very discreet gift box, which won’t give anything away. Plus, all of our PLSRx gift boxes are shrink-wrapped to guarantee hygiene and safety. Ordering through Amazon means you’ll receive a cardboard box to your door, so you just need to make sure you get to the door first!